Employment Law & HR

People are a company’s greatest asset, but managing them isn’t always straight-forward. Primed Premium Employment & HR gives you everything you need to employ and manage people.

Supporting you with employment and HR issues

As a business owner you need to comply with the law and protect your business from risk. It’s hard to know where to start, especially when it comes to employing people and managing a team. 

If you’re worried that your employment contracts aren’t up-to-date or perhaps you’re struggling to manage an employment issue such as health and absence, get unlimited support and advice from our employment lawyers and HR experts for an affordable monthly fee.

Unlike our competitors in employment law who focus on trying to eliminate risk completely, making you follow long processes to get the results you need, we give you a choice of approach. Follow best practice, keeping risk to an absolute minimum and take the time and steps required. Or with wider and complex options, you can choose to take some risk and move more quickly.

Our service includes

Unlimited advice

Telephone and email advice from our employment lawyers & HR experts, giving you access to the right advice, whenever you need it

Your choice of approach

Follow best practice, keep risk to an absolute minimum and take the time and steps required. Choose to take some risk and move more quickly with wider and complex options

Tribunal Defence costs covered

Take our advice and follow best practice and we'll cover the costs of defending an employment tribunal

Annual contract review

We'll review your existing contracts and policies, so you know that you've covered all your legal requirements

Access to Primed

Access to our online system with extensive resources including template letters, contracts & policies

Areas we can support you with

Employment Contracts & Recruitment

An employment contract defines the relationship between your business and your employee, helping to protect your business from risk and outlines your employee’s role in your business.

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You can access template employment contracts in Primed, our online system which covers the basics and will help protect your business from common employment law issues that may arise, or you can access additional support and guidance through our employment and HR experts.

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Support with employment contracts

Employment right to work checks

Managing the recruitment and selection process


Ending Employment

Employment can end for a number of reasons, an employee could resign from their position, or you may need to dismiss them – either way you’ll need to make sure you follow the correct procedure to end it fairly.

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Our employment and HR specialists can guide you through the process, ensuring you’ve followed a fair procedure, protecting your business from risk whilst achieving the outcome you need.

Family Friendly Leave - Maternity, Paternity and Shared Parental Leave

There’s now a variety of Family Friendly leave options, with Maternity and Paternity leave still being the most common but it can be a challenge to keep up to date with the changing legal requirements.

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Primed, our online system gives you access to a range of family friendly template policies, covering all the family friendly rights, as well as guidance to help you implement them. However, if you need help our experts are just a phone call away.

Grievances, Discrimination & Whistleblowing

When an employee raises a formal complaint, you’ll need to take the time and steps to follow a formal procedure and a fair grievance process.

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We’ll give you all the policies and documents you need to put in place to help prevent workplace discrimination, advice on how to carry out a fair grievance process and policies on whistleblowing.

A whistleblowing policy shows your commitment to listening to your employees concerns and can help resolve wrong-doings efficiently.

Sometimes, you might want someone to talk to, especially if things become more complicated. You have unlimited access to our HR advisors and employment lawyers who can give you more specific advice.

Health & Absence

A commonly challenging area for employees is sickness absence, you may need help dealing with long term sickness or managing short, frequent absences.

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We have a range of template policies and guidance to help you with most health and absence issues, for example an absence policy, outlining what’s expected from your business and your employees if they need to take time off for numerous reasons. However, our experts are always on hand to deal with more complex issues that you may need advice on, such as disability, dependants and mental health absence.

Holiday & Working Time

Most of the time holiday is a straight-forward entitlement to manage, and our template policies and guidance cover everything you’d expect them to and are regularly updated, so you’re always looking at the most up-to-date guidance.

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We can also support you with more complicated issues, like what happens when someone is on holiday and gets sick and managing Working Time, breaks and calculating holiday pay.

Learning & Development

An appraisal system is a useful way of managing performance and motivating and rewarding your employees. It can also help you to spot any problems early on and deal with them quickly.

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We’ll provide you with guidance on running an appraisal along with the template forms you’ll need. You can also access guidance and templates around providing training and what your policy is on payments that your employees may be required to pay if they take training and then leave the business soon after.

Poor Performance & Misconduct

Sometimes it can be difficult to distinguish between poor performance and misconduct. There’s a number of reasons why an employee may be underperforming, perhaps they are struggling with personal issues, have a lack of training or misunderstand the requirements of the job – either way it can be a difficult situation to manage. Misconduct issues focus around an employees behaviour and range from consistent lateness, to more serious matters such as theft, alcohol or rug abuse and threatening behaviour.

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Our template policies and step-by-step guidance will provide you with the foundations for dealing with these issues. However, we understand poor performance and misconduct can quickly become more complex and our employment and HR experts are able to provide you with the advice you need to manage your employees through any performance or conduct issue.


Redundancy & Restructure

No business wants to find themselves in a situation where they need to make redundancies but unfortunately business challenges arise from time to time and you might find you need to reduce your headcount to continue operating as a business.

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Knowing where to start and what process you need to follow can be a challenge. You may want to re-structure your business or you may need to run a full redundancy process. Either way, we’ll provide you with the guidance, template letters and documents you need to manage these processes. That includes guidance on collective redundancy and TUPE, as well as a host of template documents covering the entire restructuring process.

What alternatives are there to redundancy?

Learn more about the redundancy process


David Wharram, CEO, Coast Digital

The quality of the support has been exceptional. Calls are followed up by thorough notes and the advice given is pitched at exactly the right level, with often complex and challenging topics turned into easy to understand advice. I would honestly say using this service is better than an internal HR team. We feel like the Primed team are an extension of our own, we save time internally and nothing seems too much trouble for them. I would recommend the Primed service to anyone and regularly do. Read more

Samantha Barton, HR Coordinator , Charlton Athletic Football Club

Primed has been extremely beneficial to aid with the running of our business. I am a junior HR Co-ordinator who is still learning; it's been great to have Primed for me to contact as and when I need it. The system is user friendly and it's helpful to have templates and documents that I can download when I need them. Read more

Kathy Smart, Head of Governance & Support Services, Charlton Athletic Community Trust

Professional, friendly and comprehensive support and advice on all HR matters. We decided to take the Primed service which includes unlimited legal support if required, as well as a fixed fee which allows us to plan more effectively. We are delighted with the support we have received. Read more

Sarah Marsden, Human Resources Director, Diocese of Canterbury

I wanted to drop a note to extend my thanks to the Primed team who worked on a tricky case for us over the Summer. They did so with expertise and good humour, so although it was an unpleasant matter they made it much more bearable! I am still quite new to the Primed Service but I have been really impressed with the great online resources and the advice from the team. Read more

Nikki Dorkings, Deputy General Manager, Kent County Agricultural Society

The Kent County Agricultural Society have been signed up with Primed for around 6 months now and have been very pleased so far with the communication and support. We have been very quickly been bought up to speed with legal documents in terms of staff guidance and any time there are a queries they are very quick and professional to answer. I would recommend. Read more

Peter Le Rossignol, Parish Council Manager, Kingsnorth Parish Council

I have been using the Primed service for the past 6 months and have found the service to be brilliant. If I ever have any HR issues or questions the Primed team are always ready and willing to provide support. The online element of Primed is great and I have used the documents to update of HR policies and procedures. Read more

Venetia Coombs, Managing Director, Mackenzies Chartered Accountants

We have been using Primed for a year now and we find their services invaluable. Dealing with employment issues is never easy and they handle matters speedily and efficiently, helping us to make informed decisions and always pointing us in the right direction - they are the perfect HR partner to our business and I would highly recommend their services to anyone. Read more

Maureen Legge, Head of HR, STEM Learning

We have received some excellent service and advice across the business on a variety of Employment law & HR Topics. We are looking forward to continuing to work with Primed going forward and taking advantage of Outset Group services. Read more

Caroline Olie, Head of Governance & Quality, Wren Healthcare Ltd

Wren Healthcare Limited has ongoing positive experiences in relation to all services provided by Primed and the Outset Group. They are professional and personable at all times and a pleasure to work with. They provide a comprehensive commercial, legal, employment law and human resource advice service. They are highly recommended as a support to any business. Read more

Need Health & Safety support too?

Primed Premium Combined covers two key areas: Employment and HR and Health and Safety. Choose Primed Premium Combined and you’ll benefit from both, with access to our employment, HR and health and safety specialists, giving you everything you need to manage a team and keep them safe.

  • Unlimited email and telephone support for both Employment and Safety
  • Employment Tribunal Defence costs covered, if you've followed our advice
  • Annual review of employment contracts and key policies
  • Dedicated advisory team
  • Full access to Primed, our online system
  • Initial and Annual audit and Safety Management System
  • Support on HSE, local authority and RIDDOR investigations
  • Fixed monthly cost
  • I already have a HR team, why would I need Primed Premium?

    If you already have a HR team, Primed Premium is still suitable for you. Our team can help free up the time of your HR Director and HR managers, supporting them with day-to-day HR enquiries, as well as more complex HR issues, giving your HR team more time to concentrate on bigger picture strategic HR projects.


    Having dealt with many clients in a wide range of industries, we see all sorts of HR enquiries and have the breadth and depth of experience to advise on all types of HR matters. This includes issues that might be a little out of the ordinary, or that your managers feel uncomfortable managing because they’ve never had to deal with the type of issue before.


    Our advice and guidance can also help your managers improve their decision making and people management skills.

    And if your HR issue is complex and requires input from an employment lawyer, we have a team of employment lawyers on hand.

  • What’s included in my Primed Premium package?

    We have three Primed Premium packages:


    Employment & HR


    Combined – Employment & safety


    All of our premium packages give you access to unlimited advice via phone or email from our team of experts as well as Primed, our online system.


    Each package comes with its own range of benefits. Please visit our pricing page for full benefits.

  • My employees already have an employment contract, why would I need Primed Premium?

    Employment law changes frequently – when was the last time you had your employment contracts reviewed? Did you draft the contracts yourself or did you download them for free from somewhere on the internet?


    As part of our onboarding process, we will review your existing employment contracts to make sure they’re fit for purpose. We’ll either make suggestions of how they can be improved to make them water-tight, or issue you with new ones. We then review your contracts annually, so you know you’ve covered your legal requirements and protected your business from risk.

  • I already have a suite of employment policies, why do I need Primed Premium?

    When was the last time you reviewed your suite of employment policies and procedures? Employment law changes frequently, so as part of our onboarding process we will review your existing employment policies to ensure they’re up-to-date and fit for purpose.

  • Will I speak to the same people each time I call the advice line?

    Yes. You will be assigned a dedicated team of contacts who will get to know you, your managers (if you choose to have them on the contract) and your business.


    You won’t be passed around a call centre for hours on end having to explain your issue multiple times. We have a sophisticated case management system where phone notes, emails and other relevant documents are saved, meaning any member of our friendly team will be able to pick up and deal with your enquiry quickly.



  • What does wider and complex options mean?

    What sets us apart from our competitors is the ability to give you the choice of how you manage your employment issues.


    If you follow best practice, you keep risk to an absolute minimum, taking the time and steps required to resolve your issue, retaining your employment tribunal defence cover.


    With wider and complex options, you can choose to take some risk and move more quickly to reach the outcome you need for your business.

  • I only want 3 of my employees to be able to use the advice line, is that possible?

    Yes, as part of our onboarding process, we’ll ask you to provide us with an authorised user list.


    You can choose who can access our online system and what level of advice they can access – more on that here. We’ll always ask who’s calling and we’ll check if they’re authorised to seek advice from us.