Unlimited HR and Health & Safety support for care homes

Outsourced HR solutions and Health & Safety support for care homes

There’s plenty to do when it comes to running a care home, for starters all care homes in the UK are independently regulated by the Care Quality Commission (CQC) which means by law, you are responsible for making sure the care you provide meets the national standards of quality and safety.

Along with CQC guidelines, there’s the HSE rules to follow too which involves carrying out all the right risk assessments, making sure you’ve got a good Safety Management System in place, that your premises are safe and ensuring your employees have had the correct training to know what to do if a health and safety issue arises.

No doubt you’ll also have plenty of day-to-day employment issues to deal with too, from putting the right HR policies in place, to managing the recruitment process, making sure you’ve carried out the correct right to work checks and putting the right employment contracts in place with all your employees – it’s all part of the fun of managing a team.

Whatever sector you’re in, running a business is hard work – we know because we’ve been there too. And it’s one of the reasons we designed Primed, to make it easier for business owners to deal with the responsibilities of running a business. We’ve supported many care home businesses like yours to meet health and safety standards and provide outsourced HR support.

Our promise to you

Day-to-day HR & Health & Safety support

We’ll support you with day-to-day employment law, HR and Health & Safety matters

Complex matter support

We'll support you on more complex employment law matters and accident investigations

A dedicated team

We’ll work with you, as an extension of your team to provide practical HR and Health & Safety solutions

Tailored support for your business

We listen, understand and tailor our support to meet your business needs – it’s never a ‘one-size-fits’ all approach

Your choice of approach

You'll always be able to choose how you manage employment and HR issues - we'll never make you jump through hopes to get the outcome you want to achieve

Employment & HR support for care providers

Our Primed Premium service gives you and your team unlimited phone and email support from our employment lawyers and HR experts for an affordable monthly fee. Our dedicated team will get to know your care home business and can support you with day-to-day enquiries, help you manage employee issues, as well as guiding you through more complex matters that can be time-consuming.

Call us as many times as you like, with the comfort of knowing there’ll be no surprise legal bills at the end of each month.

Unlike our competitors, we give you the choice of how to manage your issues. Choose our Best Practice option where you can follow the steps required and keep risk to a minimum, or choose Wider and Complex options which allows you to take more risk and move quicker, helping you to achieve the goal you want without jumping through hoops.

We can support you with common HR issues faced by care providers such as…

  • Right to work checks and employing overseas workers
  • Employment contracts – Zero hours contracts, part time or full-time contracts
  • Attendance issues & performance management
  • Employee misconduct
  • Managing grievances
  • Meeting national minimum wage requirements, particularly for sleep in and shift workers

Common employment & HR issues we advise businesses on:

Disciplinaries and Dismissals

Capability and Performance Management

Maternity Leave and family friendly rights

Working Time and holiday entitlement

Absence Management

Discrimination and harassment

Grievances and investigations

Employment contract law

Trade Union and industrial matters

Restructuring and redundancies

Outsourced Health & Safety support for care providers

In a highly regulated sector, running a safe and compliant care home is your top priority. Keeping on top of your health and safety obligations can seem like a full-time job, especially with ever changing legislation.

Our Primed Premium service gives you unlimited phone and email support from our Health & Safety experts who have years of experience advising care home businesses just like yours. Our dedicated team will get to know your business and the specific challenges you face, helping you to manage your safety requirements. That might be helping you implement a robust Safety Management System, completing the right risk assessments or providing support on HSE and RIDDOR investigations.

We can also act as your Competent Person if you don’t have someone qualified enough in your business to undertake the role.

We can support you with common care home health & safety issues such as:

  • We can act as your Competent Person
  • Undertake an initial and annual site inspection and safety audit to help identify potential risks
  • Improve or implement a new Safety Management System
  • Risk assessments
  • Specialist policies and procedures
  • Method Statements

Arrange a free consultation

Have a specific time slot that suits you? Book a 3 hour slot with one of our specialists.

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Kathy Smart, Head of Governance & Support Services, Charlton Athletic Community Trust

Professional, friendly and comprehensive support and advice on all HR matters. We decided to take the Primed service which includes unlimited legal support if required, as well as a fixed fee which allows us to plan more effectively. We are delighted with the support we have received. Read more

Lisa Goode, Chief of Staff, GoTo Energy

Primed has been a great tool for us as a new business as we can quickly go online, research the question and download the relevant documentation. Read more

Peter Le Rossignol, Parish Council Manager, Kingsnorth Parish Council

I have been using the Primed service for the past 6 months and have found the service to be brilliant. If I ever have any HR issues or questions the Primed team are always ready and willing to provide support. The online element of Primed is great and I have used the documents to update of HR policies and procedures. Read more

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