A grievance is a concern, problem or complaint raised by an employee to management. Most employers will have to deal with a grievance at some point.
Whilst they can be a time-consuming process and tricky to manage, taking a grievance seriously and handling it correctly will help foster good employee relations, as well as reducing the risk of having to defend an employment tribunal claim.
Expert advice and support to help businesses manage grievances, helping to restore workplace harmony. We’re Primed, so you’re ready to respond to grievances with confidence.
Many grievances can be addressed informally without having to invite your employee to a formal grievance hearing.
However, if the employee is dissatisfied with the outcome of their grievance being addressed informally, or the grievance is more serious, such as a complaint of bullying or harassment, then it is best to deal with it under your formal grievance procedure.
As a minimum, employers should follow the principles set out in the Acas Code of Practice for Disciplinary and Grievance Procedures. Putting in place a grievance policy which follows the principles of the Code will put you in a good position to handle complaints from employees.
A policy will ensure that employees know how to raise a grievance and what to expect once they do, as well as ensuring that the employer knows how to deal with a grievance once it is raised.
Employment & HR support to help your business move forwards
What’s included?…
- Advice, support and guidance for employers to help manage grievances effectively, over the phone or via email with our unlimited advice line
- Outcome driven advice to achieve results quickly, from our integrated team of CIPD qualified HR advisors and employment lawyers.
- Provision of template documentation to help you work through and document the process – from investigation reports to grievance / appeal outcome letters
- A robust grievance policy to ensure issues are dealt with fairly and consistently, helping to steer you clear of employment tribunal claims.
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Additional Bolt On Support
- Support conducting interviews, investigations and appeals.
- Mediation, for when you need help restoring a broken relationship.
- Bespoke drafting of investigation reports, grievance and grievance appeal outcomes by our expert team
- Conducting early conciliation or other pre-claim negotiations, giving you piece of mind on those particularly sticky issues.
- Line Manager training on how to deal with any such issues
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Unlimited HR & Employment law support to help manage your people
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